Customer Service

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. And we charge therefore very little amount for it, which means all Shipping and Delivery changes are beard by us or our vendors. We also provide FREE SHIPPING all over India with no minimum shopping cart amount for various products.
Delivery time is guaranteed between 4-7 days, but in some special condition delivery takes more time you will be pre-informed for that and we will try to deliver it at our best time.

Estimated delivery time assumes orders are placed before 5:00 noon (IST). Orders placed late on Sunday would have chances to be processed late but will surely be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

There are no additional charge for standard Shipping & Delivery anywhere in India.

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

GIFTS
When returning a gift, a HATWADA Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Htwada or affiliate store, and online.

RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

OTHER ITEMS
All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 10 days for the processing of your return.